Returns & Refunds policy
At Alfathm Business Solutions, we strive to provide exceptional software services, This policy outlines the terms under which you may cancel your subscription and receive a reimbursement for your purchase, We believe in transparency and aim to set clear expectations to ensure customer satisfaction.
1. Subscription Cancellation & Refund Window
You are entitled to cancel your subscription and request a full refund within 30 days of your initial purchase date. Unlike physical goods, SaaS operates on a license basis; therefore, the window begins the moment your digital access is provisioned.
2. Valid Eligibility Criteria
To manage expectations and reduce billing disputes, refunds are typically granted for the following reasons:
Technical Issues: The software consistently fails to function as advertised or promised despite attempts by our support team to resolve the issue.
Missing Promised Features: Key functionalities essential to the product's advertised value are absent or dysfunctional.
Billing Errors: This includes incorrect charges, duplicate transactions, or charges where a customer was not notified of an upcoming annual renewal.
Misleading Marketing: The product was materially misrepresented in sales pitches or marketing materials.
3. Ineligibility for Refunds
Refunds will generally not be granted for:
Change of Mind: You simply decided you no longer want or need the service after the refund window has passed.
Minor Issues: Faults that can be reasonably resolved through our standard customer support channels.
Inadequate Evaluation: You did not thoroughly review the features or free trial (if available) before committing to a purchase.
Violation of Terms: Any account terminated due to a breach of our Acceptable Use Policy or Terms of Service.
4. How to Request a Refund
To exercise your right of cancellation, you must inform us via a clear statement. Physical returns are not required for digital services.
Email: Send your request to info@alfathm.com.
Required Information: Please provide your name, the email associated with the account, and your invoice number to help us quickly locate your transaction.
5. Reimbursement & Processing Time
Original Payment Method: All approved refunds will be credited back to the original payment method used for the purchase.
Timeline: Once approved, please allow 5 to 14 business days for the funds to appear in your account, depending on your bank or payment gateway.
No Fees: You will not incur any additional fees for the reimbursement itself.
6. Mid-Cycle Cancellations and Proration
If you cancel your subscription after the initial 30-day refund window, your service will continue until the end of your current billing period. We may, at our discretion, offer a prorated refund (account credit) for the remaining unused days of a billing cycle, particularly for annual plans.
7. Account Credits and Gifts
Credit as an Alternative: In many cases, we may offer account credit instead of a cash refund. This allows you to retain value for future use while satisfying your immediate need to cancel.
Gifts: If the subscription was purchased as a gift, the refund will be issued to the original purchaser (the gift giver) unless otherwise specified.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact